All machines and large accessories (ribbers, color changers, carriages, and knit leaders) are shipped insured. I take very detailed pictures while I pack for insurance purposes. Often, shipping companies like to blame packers for the damage they cause saying that the damage occurred due to insufficient packaging material used.
Well, I shipped several dozen machines and I know how to pack them well. However, damage still happens because machines and ribbers are heavy and the package can be dropped.
Therefore, when you sign off on your package or the package shows up at your door, please, take a picture of how it was delivered. Then inspect the package and take pictures, especially if you see some dents, large scratches, rips, or holes on the outside of the package. If you don’t see any signs of damage on the box itself, please take a general shot picture preferably from 4 different angles.
While unpacking the machine, please, take pictures as well. If you see obvious signs of damage, take pictures of that place from several angles.
You do not need to send me the pictures right away. Wait until you check if the machine is working or not, unless the damage is obvious or structural.
Please, do not discard the packaging materials and the box until the operation of the machine is fully confirmed (just in case something needs to be sent back, etc.), or until we sort out the insurance claim in the case of the damage.
These are all the precautions we need to take in case we’ll need to file an insurance claim. They are very picky.
In most cases, everything gets delivered fine because I pack my machines really well. Ribbers are especially robust than some others during travels.
Please fill out the form below to acknowledge that you understand these instructions and will follow them. Please, write “I read the instructions and I understand them,” followed up with your name.
